Refund & Cancellation Policy
Last Updated: September 2026 • 100% Escrow Protection SLA
1. The Escrow Protection Guarantee
ReferBid operates on a strict escrow protection protocol. When a candidate wins a mentorship slot and completes payment via Razorpay, funds are held securely in platform escrow. Funds are never released to the mentor until verifiable session completion and submission proof are confirmed.
2. Guaranteed 100% Refund Scenarios
If a mentor fails to provide a scheduling link or attend the agreed 1-on-1 session within 48 hours of payment, the candidate receives an immediate 100% refund.
If the agreed internal referral submission proof (or mutual session outcome) is not uploaded within 72 hours post-session, candidate is refunded in full.
3. Cancellation Rules
- Candidate Cancellation (> 24 Hours Notice): Candidates may cancel their session with more than 24 hours notice before the scheduled start time for a 100% full refund back to their wallet or payment source.
- Late Candidate Cancellation (< 24 Hours Notice): Cancellations requested under 24 hours prior to the session start may incur a nominal platform rescheduling fee to respect the mentor's reserved calendar.
- Mentor Cancellation: If a mentor cancels a session at any time, the candidate receives an instant 100% full refund with zero deductions.
4. Dispute Resolution SLA (72 Hours)
If there is a disagreement regarding session quality, broken meeting links, or submission eligibility, either party can raise a ticket from their dashboard. Our dispute desk investigates session logs, chat transcripts, and attachments within 72 hours and renders a binding, fair resolution.
5. Refund Processing Timelines
Approved refunds are initiated immediately by ReferBid and credited back to the original payment source (Credit/Debit Card, UPI, Net Banking) via Razorpay. Banking rails typically take 5 to 7 business days to reflect in your bank account or card statement.