We're Here to Help You Succeed
Have a question about an active bid, encountered a bug, or want to share feedback? Our team is dedicated to keeping your experience fair, transparent, and seamless.
Report an Issue
Found a broken link, payment glitch, or login issue? Let us know the details and screenshots so we can patch it immediately.
Share Product Feedback
Have an idea to make bidding better or want new company targets added? We build features directly based on user requests.
Escrow & Disputes
Every transaction is backed by our Escrow Guarantee. If a session or referral proof fails verification, funds are securely protected.
Compose Support Request or Feedback
Fill out the details below. You can launch your mail client in 1 click or copy the pre-formatted message.
💡 If "Open in Email App" doesn't open your client, click "Copy Message" and paste it directly to support@referbid.online.
Frequently Asked Questions
Quick answers to common questions about ReferBid support and policies.
How fast does the ReferBid support team respond?
We monitor support@referbid.online round the clock. Our standard response time is within 6 to 12 hours (and guaranteed within 24 hours on weekends).
How does the Escrow Protection guarantee work?
Your bid amount is held securely in escrow and is only released to the mentor after the 1-on-1 session is completed and proof of internal referral portal submission is verified.
What should I do if a mentor misses our scheduled session?
If a mentor fails to attend or reschedule within 48 hours, you can initiate a dispute from your Sessions dashboard or email us directly at support@referbid.online for an immediate 100% escrow refund.
How do I submit feedback or request a new company/feature?
Select "Product Feedback & Suggestion" below or email us directly. We review every community idea weekly and actively implement features requested by our candidates and mentors.